Communication Skills Learned

In this half-day or full-day workshop, teams and individuals learn how to:

• Reduce resistance and increase acceptance by using communication strategies tailored to the needs of their audience.
• Create a non-defensive, open atmosphere in which information flows more freely, leading to more effective planning and decision making.
• Resolve differences in values, priorities, and interpretations of information for identifying mutually satisfying solutions

• Recognize: Identify other people's preferred ways of communicating by what they do, say, write, and ask.
• Translate: Adjust their requests, proposals, and presentations to match other people's preferred ways of communicating.
• Answer: Address the key questions uppermost in other people's minds that must be answered to win their support.